Draigoch still buggy

Tonight, Draigoch bugged out three times in a row, always in the last phase.

Even knowing we would not get a satisfactory answer, we did put a ticket in, and got the standard reply, that they were not able to do anything and that we should make a bug report.

After telling them, that we had done that several times they replied:

XXXXX: But, why is it that it takes so long for you to fix gamebreaking bugs like this? It should have been taken care of ages ago..
+YYYYYY+: A fix for the bug will be released with a future update.

There are two points: They do have a frigging fix, but are just unwilling/unable to release the update. And they tell the customer, to bug-report it, even though they already have a fix for it.

This is not really how I would treat my customers. Especially if there is a new game coming out soon which a lot of our kin will go and play.